Doosan 48 Hour Parts Guarantee
48 Hour Parts Guarantee
"You don't have time for downtime."
Rest assured the job will get done with Doosan's industry leading parts guarantee. We have the industry's only uptime focused parts guarantee, meaning the part is in your hand within 48 hours or we'll pay for the rental. Because we know that the money you save on a free part doesn't compare to the money you'll lose if you can't finish the job. Doosan parts are shipped from the North American Parts Distribution Center located in Atlanta, GA.
48 Hour Delivery Performance
99% success rate with 100% dealer utilization rate in the past two years
Any Machine Debilitating part (stock or non-stock)
Entire line of Excavator and Wheel Loader current production and previous generation models
In the customers' hands (or wherever the customer wants)
Pay customer machine rental costs or cash equivalent.
We think it's the best guarantee in the industry, but what do YOU think?
48 Hour Parts Guarantee Program Details
1. Machines covered by this guarantee:
a. DX Series Excavators
b. DL Series Wheel Loaders
*NOTE: Only units sold by Doosan Infracore Construction Equipment America through its authorized distributors and delivered to an end-user or authorized distributor within the United States and Canada will be eligible for this guarantee.
2. Only Machine debilitating parts as identified by Doosan and with the following exclusions
a. Discontinued parts and parts with non-published pricing.
b. Frame parts and repairable fabrications
c. Any Cummins engines or related parts
d. Any parts worn beyond 100% that have caused a related failure due to lack of maintenance according to Doosan Service Manual guidelines.
e. Parts for special options and attachments not normally offered by Doosan Infracore Construction Equipment America, or not currently installed on the machine.
f. Any parts book discrepancies due to incorrect information provided by the factory.
3. 48 Hours begins 4:00pm EST the day of order placement.
a. Order must be placed as Machine down (MDS) / 48 Hour
1. 48 hour information must be complete including:
I. Complete machine owner information
II. Model, serial number and hour meter of the machine
b. Order will be shipped Next Day Air or Equivalent
c. Doosan Parts will have a minimum of 3 individuals notified by the system at the time order is placed on-line.
d. Each part will be reviewed for accuracy and eligibility on a case-by-case basis
4. This 48 Hour Guarantee is subject to carrier delivery restrictions and/or governmental agency delays.
5. Doosan reserves the right to substitute parts as needed to fulfill the need. Substitution options will be reviewed internally depending on customer's needs or requirements.
If Doosan fails to meet the 48 hour delivery the customer will be eligible for a gift card that will be equal to the rental rate of an equivalent machine for each day late up to the time the part is delivered or 1 month.